Report period1 – 30 June 2026
Google Review Insights
Café Renéreview insights
Customers love your coffee and staff; the main drags are Saturday wait times and a few milk mix-ups. Adding vegan options is your top request.
📈 Reviews collected each monthYou collected 14 reviews this period, up 40% on the month before.
⭐ Rating breakdownBased on the 128 most recent reviews analysed.
5 stars 82%
4 stars 11%
3 stars 4%
2 stars 2%
1 star 1%
💚 What customers loveLean into these. They're your strengths and the reason people come back.
Coffee quality 31 mentions
"Best flat white in Mandurah, hands down."
Friendly staff 27 mentions
"The team remembers my order every time."
Atmosphere 18 mentions
"Lovely, calm spot with beautiful plants everywhere."
🔧 What could be betterRecurring friction points. Small fixes here would move some 3-star visits up to 5.
Wait times at peak 9 mentions
"Great coffee but a 15-min wait on Saturday mornings."
Table availability 6 mentions
"Hard to get a seat around 10am."
⚠️ What made a few customers unhappySpecific issues worth addressing, summarised in plain terms rather than the customer's raw wording.
Order mix-ups 3 mentions
Ordered oat milk, got regular. Happened twice.
💡 What customers are asking forDirect requests from your customers. Adding these could win you new regulars.
More vegan options 7 requests
"Please add a vegan brekky option!"
Longer weekend hours 5 requests
"Wish you were open later on Sundays."
A loyalty program 4 requests
"Would love a coffee card."
✅ Recommended actions this monthPrioritised by impact: the fewest changes that lift the most reviews.
1 Tackle Saturday wait times. Add a second barista or a pre-order option for 8–10am weekends.
2 Add 1–2 vegan breakfast options. Your most-requested item (7 asks), low effort.
3 Fix the milk mix-ups. A quick order-check step at the pass would remove your lowest scores.